Shipping and Returns Policy
We ship all our orders by tracked letter, delivery to your home takes 4 to 7 business days (Monday to Friday). Shipping costs are $1.80 for the United States and $2.50 for Canada and the rest of the world. Any customs fees are the responsibility of the receiver.
Returns and refund:
Due to the nature of the product Custom Airpods does not accept refunds or returns expect for the following cases:
- The product came significantly defective or unusable
- The product is different than the one than the order was placed
- The package was missing products
- The package arrived much later than the promised date
- The product was returned within 30 days of delivery
Custom Airpods will not issue refunds if:
- The user submits a low quality picture for their item.
- The order arrives extremely late. We try our very best to send on time and deliver quickly but delivery services are outside of our control.
- The user submitted a wrong shipping address when making its purchase.
- The customer refused to pay customs taxes and the item was sent back.
Relevant cases must e-mail firstname.lastname@example.org within 14 days of delivery and explain their situation. Refunds are processed 5 days a week, Monday-Friday.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.
In accordance with the legal provisions in force, within the framework of a purchase carried out on line on the site, the customer has a 14 days deadline as from the purchase of the products to exert, near CUSTOM AIRPODS.
In case of exercising the right of withdrawal within the above-mentioned period, only the price of the product(s) purchased and the shipping costs will be reimbursed, the return costs remaining at the customer's expense.